NON-FAULT CLAIMS & SMART REPAIRS IN MAIDSTONE
Your accident wasn’t your fault? Your claim shouldn’t cost you extra!
WHAT DOES NON-FAULT MEAN?
A “non-fault” accident means the other driver (or their insurer) accepts liability for the damage. Many people don’t realise that if you go through your own insurance, you may still pay an excess and risk losing your no-claims bonus – even though it wasn’t your fault.
HOW NON-FAULT CLAIMS HELP
Using a trusted non-fault claims company can help you:
✅ Avoid paying your own excess (subject to the claim).
✅ Get a like-for-like courtesy car through our broker partners.
✅ Have all costs recovered from the at-fault insurer.
We don’t handle the claim payout ourselves – we work alongside reputable non-fault claim brokers so you stay protected. Our role? First-class insurance-grade repairs, clear process tracking, and real updates.
Always check your policy wording and speak with your insurer if you’re unsure. This information is for general guidance only.
REAL USE CASE - MINI COOPER NON-FAULT CLAIM
This MINI Cooper came in under a non-fault claim with significant front corner damage. We handled the entire process in-house - from strip-down to refinishing — restoring it to insurance-grade standards with full colour match.
Stage 1 - Initial front nearside corner impact damage. Bonnet and lights misaligned.
Stage 2 - Close-up of full front end damage showing grill and frame completely damaged.
Stage 3 - Strip-down process begins, panels removed and structure inspected.
Stage 4 - Additional inspection for hidden structural damages with internal checks and prep for refinishing.
Stage 5 - Bonnet refinished and fully primed, ready for final paint and blending.
Stage 6 - Final panel alignment and gap inspection completed before moving to respray.
Stage 7 - Full foam wash and detail clean before final inspection. This ensures paint prep is dust-free for a flawless finish.
Stage 8 - Fully restored and ready for collection. Shown outside our Maidstone lab with final checks signed off under our non-fault process.
