INSIDE OUR LAB

Where precision meets purpose.

This is the layer beneath the surface _ a system built on workflow, logic, and results.

WHAT WE TRACK . WHAT OTHERS MISS .

You've probably dropped off a car before and waited _ stressed, in the dark.
No updates. No clarity. Just silence.

At Auto Claim Repair Lab, we don’t do silence _ we follow a fully aligned system designed around you.

✅ Live Status Updates _ Sent directly to your phone in real time. No chasing. No uncertainty.

✅ Image-Backed Case Logging _ From strip-down to bodywork, paint, calibration, and final quality control _ every repair stage is visually documented and timestamped.

✅ Smart Data Flow _ Your case syncs across our internal systems like clockwork _ ensuring nothing is missed, skipped, or forgotten.

We run your repair with the same discipline we’d expect for our own. Nothing less.

“While others remember the car… we remember the logic behind it.”

Part of the transparency process at Auto Claim Repair Lab

We work on clarity and transparency _ so you don’t deal with hassle.

That’s why every vehicle enters a structured pipeline _ engineered to give you clarity at every turn. From your first message to final handover, our lab tracks, documents, and executes each stage like it’s the only case we’re working on.

1. Case Lock-In
Every request enters our internal system _ logged, tagged, and traceable from the first photo.

2. Manual Inspection
A technician _ not a chatbot _ evaluates your images to map the workflow and avoid surprises later.

3. Transparent Estimate
Our quotes break down each stage _ from prep to paint _ with clear explanations and no hidden costs.

4. Live Queue Scheduling
Once approved, your vehicle is assigned a repair slot in our workflow calendar _ tracked in real time.

5. Multi-Stage Execution
Disassembly. Structural. Panel. Paint. Rebuild. Calibrate. Polish.
Each step logged, timestamped, and stored.

6. Real-Time Repair Feed
Updates arrive before you even ask _ synced directly to your phone or inbox.

7. Secure Handover
Upon final check, your digital case log is archived - giving you peace of mind long after collection.

“We designed the system we wished we had _ as customers ourselves.”

Real People. Precision Tools.

Behind every panel repair or paint correction is a real human _ working with care, not cutting corners.
We use structured workflows and smart tracking, but your experience will always feel personal.
You’re not a case number to us _ you're a customer trusting us with something that matters.

“Updates come automatically, but care comes from the team behind them.”

Most Shops Show the Result.
We Show You the Journey.

Anyone can post a glossy before and after on Instagram.
We believe the during is where trust is earned.

Our system is built to document progress _ not just polish it.
From bodywork to calibration, you’ll see what’s happening, as it happens.

Because when your vehicle’s in our hands,
you deserve to be in the loop _ not in the dark.

"A repair isn’t just what it looks like when it’s done _ it’s how it got there."

Want to see more? Explore our Journal here:

Learn more

Quick FAQ / What Customers Ask

Do I need to call for updates?
Nope. They come to you automatically.

Can I get a quote from photos?
Yes. Just send us a few clear images _ we’ll handle the rest.

What if I’m not sure how bad the damage is?
No problem. We’ll review your photos and guide you through the next steps.

What happens after the repair?
You get a digital record of the full process _ including photos, timestamps, and your final invoice.

Do you offer extra services like pickup or mobile estimates?
Yes. Pickup/drop-off and mobile on-site estimates are available as optional services _ subject to distance and charged separately. Just mention it during your quote request and we’ll let you know what’s possible based on your location and repair case.

Can I use my insurance?
In some cases. We're happy to assist if your insurer allows overflow jobs or approves repairs with us. It’s best to check with your insurance provider first and ask if they’ll authorize work at Auto Claim Repair Lab.

Can I visit the workshop in person before booking?
Of course. We welcome visits _ just let us know you’re coming. Whether you're comparing services or want to meet the team, we're here to help.

WORKING HOURS

MONDAY     :  8:00 am – 5:00 pm
TUESDAY    :  8:00 am – 5:00 pm
WEDNESDAY  :  8:00 am – 5:00 pm
THURSDAY   :  8:00 am – 5:00 pm
FRIDAY     :  8:00 am – 5:00 pm
SATURDAY   : 10:00 am – 2:00 pm
SUNDAY     : CLOSED

CONTACT US

📧 admin@autoclaimrepairlab.co.uk
📞 Operations & Quotes: 07492 046513
🔧 Workshop Support: 07417 440549

FIND US

Auto Claim Repair Lab
Unit 3, 143 Upper Stone Street
Maidstone, ME15 6HJ
United Kingdom